Alex’s Call Effectiveness training had an immediate impact on the output of our team. Her 7-step approach to engaging and inspiring people on the phone brought clarity, structure and focus to an intangible skill area that could otherwise take much trial and error for a new team to grasp and fine tune. I am hearing more impactful, assertive, enthusiastic conversations on the phone already, and the team are reinforcing the takeaways among themselves on a daily basis. Alex’s training style is very engaging and energising. She uses a good balance of theory, group discussion and role play to drive the message and embed the learning. She is warm, friendly and accommodating whilst keeping the group totally focused and clear on the task at hand.
MW, CEO, SME Conference Business
We really liked Alex’s style – lots of listening that meant she quickly picked up a good understanding our company culture, goals and aspirations. Alex has a great combination of practical, commercial knowledge, coupled with a sound strategic overview. Her skill lies in taking what you already know and the goals you already have and helping you to ask searching questions of your business on both a micro and macro level.
RY, CEO, Commercial Conference Business
Alex has a wealth of experience in the conference industry that has been of great benefit to our business. A great listener, coach and mentor, Alex grasps detail quickly and has helped provide clarity to our business objectives. We look forward to working with her more in the future.
PD, Director, SME Conference & Research Business
Bringing Alex in as an Interim leadership support has been invaluable. Not only am I confident that opportunities and risks are being identified and managed, but the balance of humour and commercial intelligence she brings make it an enjoyable experience.
JL, Global Commercial Lead, Large Global Publisher
It was incredibly useful to recently spend a day kickstarting our 2018 strategy planning with Alex. Her breadth of experience and ability to hit the nail on the head (while making it seem like it was your idea all along) is a winning combination! We came away with a myriad of easy to implement suggestions that will add measurable value to our business.
MW, Co-Founder, SME Conference Business
Alex’s ability to connect with people at all levels adds a unique and increased value to the results she helps deliver… always great at making things clear and simple, her communication style is perfect for complex and pressurised tasks and projects.
Group Commercial Director, Clarion Events Ltd
We promoted a young manager who lacked experience and leadership skills. We sent him to Alex to help him gain leadership skills and to better hone his customer-facing skills. At the end of his sessions with Alex, I can see that he has improved massively. He is able to properly assert his authority and bring the team with him. He is better at diffusing conflict within the team. And importantly, he is more confident and effective dealing with difficult clients. And all of this change came quickly but more importantly the changes in him have remained.
DB, Owner, Hospitality business
Alex is a thoughtful and supportive leader who combines massive experience and knowledge of event business models with an emphasis on the soft skills which management teams need to effect change and growth… a very powerful combination which was a massive benefit to me and my peers
VP Conferences Europe & Africa, Argus Media
Thanks for facilitating our first Board away day. You kept us on track and helped us tease out the challenges and priorities ahead of us while ensuring every contributed. Great job!
Sara Lipscombe, Chairman of the Board, Bourne Education Trust