Alex’s Call Effectiveness training had an immediate impact on the output of our team. Her 7-step approach to engaging and inspiring people on the phone brought clarity, structure and focus to an intangible skill area that could otherwise take much trial and error for a new team to grasp and fine tune. I am hearing more impactful, assertive, enthusiastic conversations on the phone already, and the team are reinforcing the takeaways among themselves on a daily basis. Alex’s training style is very engaging and energising. She uses a good balance of theory, group discussion and role play to drive the message and embed the learning. She is warm, friendly and accommodating whilst keeping the group totally focused and clear on the task at hand.
Mandana White, CEO, Smart Grid Forums
We really liked Alex’s style – lots of listening that meant she quickly picked up a good understanding our company culture, goals and aspirations. Alex has a great combination of practical, commercial knowledge, coupled with a sound strategic overview. Her skill lies in taking what you already know and the goals you already have and helping you to ask searching questions of your business on both a micro and macro level.
RY, CEO, Commercial Conference Business
Alex has a wealth of experience in the conference industry that has been of great benefit to our business. A great listener, coach and mentor, Alex grasps detail quickly and has helped provide clarity to our business objectives. We look forward to working with her more in the future.
PD, Director, SME Conference & Research Business
Bringing Alex in as an Interim leadership support has been invaluable. Not only am I confident that opportunities and risks are being identified and managed, but the balance of humour and commercial intelligence she brings make it an enjoyable experience.
Jo Loudiadis, Chief Commercial Officer, Argus Media
It was incredibly useful to recently spend a day kickstarting our 2018 strategy planning with Alex. Her breadth of experience and ability to hit the nail on the head (while making it seem like it was your idea all along) is a winning combination! We came away with a myriad of easy to implement suggestions that will add measurable value to our business.
Marie Walker, Co-Founder, ECN
Alex’s ability to connect with people at all levels adds a unique and increased value to the results she helps deliver… always great at making things clear and simple, her communication style is perfect for complex and pressurised tasks and projects.
Group Commercial Director, Clarion Events Ltd
Thanks for facilitating our first Board away day. You kept us on track and helped us tease out the challenges and priorities ahead of us while ensuring every contributed. Great job!
Sara Lipscombe, Chairman of the Board, Bourne Education Trust